Reach out to us if you would like to exchange or return a product, we are happy to help you. Before exchanging or returning any products, here are some rules of engagement first:
Starting on the day of delivery, you have 15 days to apply for an exchange or return. Applications sent after this period will not be accepted.
Make sure that the product is in perfect condition, with all labels attached and in its original plastic bag.
Fold all duvets exactly the way you received them.
Postal costs for returned products are the customers responsibility. This will only be refunded in case of faulty, damaged or incorrectly supplied products.
We cannot be held accountable for any products lost in transit.
PROCEDURE
To RETURN a product:
Send us an email hello@studio-dons.com describing your intention.
You will receive an answer within 48 hours. A return form will be attached that needs to be filled in.
Put all products in the original packaging. Attach the return label, seal it and it’s ready to be sent.
Send your return to:
Studio Dons
Dennenlaan 9a
2020 Antwerpen
Belgium
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